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Shipping Policy

At Giant Chemist Harbour Town, we are committed to providing you with a customer-centric shipping experience. Please read our updated shipping policy to understand our terms and conditions. 

Shipping Charges

Regular and Express Post fees are variable, based on the items you order. Postage and handling fees and charges reflect the cost of shipping and handling and are dependent on factors such as size, weight and delivery location. Adding and removing items from your cart may affect the postage and handling fees for your order.

ADD the items and post code to your cart and it will show you the price :)

Enjoy free shipping for orders over $149 within the first 3kgs. For heavier orders, discounted shipping rates will be applied

Processing & Delivery Times

  • Orders are processed by our online team 9am – 3pm (excluding weekends and public holidays).
  • Please allow 1-3 business days for your order to be processed. If we are expecting further delays due to out-of-stock items, our dispatch team will contact you.
  • Express orders are processed within 1 business day and in most cases processed same day if placed before 9am.
  • As we use several delivery partners to deliver orders, we cannot guarantee firm delivery dates and times. Below are indicative delivery times depending on the method you select at checkout:

    Regular Post - estimated 5 business days once dispatched
    Express Post: expedited/priority delivery - estimated 2 business days once dispatched

  • Please note that orders containing flammable products (fragrances, aerosols, dyes etc) can only be transported by road and therefore may incur delays. Please keep this in mind if you choose to select Express Post as your shipping option

Delivery Address

  • Your order will be delivered to the address you have provided. We recommend providing a work address for delivery during business hours.
  • If no one is available, a card will be left with instructions to collect your order from the nearest Australia Post branch.

Unattended Parcels

While you can opt for an unsigned delivery, please be aware that it may pose security risks, and we do not take responsibility for unattended parcels.

 Prohibited Delivery Locations

Delivery to Post Office Boxes or Mail Lockers is not available.

Delayed Supply and Unavailability

In case of delays exceeding one week, we will contact you with estimated delivery times or offer a similar product. If an advertised product becomes unavailable, we will provide a refund.

Dangerous Goods

Certain items, such as aerosols and fragrances, cannot be shipped by airplane and may experience delays. We apologize for any inconvenience.

 

 

 

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