Terms & Conditions

General

Welcome to Giant Chemist Harbour Town's website, www.giantchemistharbourtown.com.au (hereinafter referred to as "the Website").

Giant Chemist Harbour Town is one of Australia’s largest pharmacies located at Harbour Town (Gold Coast, Queensland). All online orders are picked, packed, and fulfilled on-site. Our website is designed to provide a convenient, private, and informative shopping experience for our customers to purchase products to assist in the maintenance of good health and beauty and to assist in the prevention of future illness.

By accessing, visiting, or shopping on this website, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions. Please carefully read and review these terms. If you do not agree with any part of these terms and conditions, we kindly ask that you refrain from using this website.

Definitions

1. Giant Chemist Harbour Town (GCHT): Refers to Giant Chemist Harbour Town, the provider of the website. Abbreviated as GCHT throughout this document.
2. User/Visitor: Any individual accessing, visiting, or shopping on the website.

Changes to Terms & Conditions

GCHT reserves the right to amend these terms and conditions at any time, with changes taking effect immediately. Continued use of the website after any amendments constitutes acceptance of the modified terms.

Security and Privacy

Users acknowledge that GCHT may monitor and track website access through cookies. User information is not sold, rented, or given away. GCHT respects privacy and will not disclose personal information without consent or as required by law. More on our Privacy Policy can be accessed here.

Personal Information and Overseas Disclosure

Giant Chemist Harbour Town securely stores your personal information within Australia. However, our website may contain links to external sites beyond the Giant Chemist Harbour Town service. These linked websites are beyond our control, and Giant Chemist Harbour Town is not accountable for the practices of companies linked to our website. Before sharing your personal information on any external website, we advise reviewing the terms, conditions, and Privacy Policy of that specific site.

Copyright and Trademarks

This website and its content, including images and text, is copyright protected. Users may only download information for proper access. Other than for use as authorised in our terms or as approved by GCHT in writing, our users may not retain, copy, reproduce, modify or distribute any information, images or text on the website for any purpose. Trademarks used on this site to describe companies and their products are the trademarks of those companies or the registered proprietor of the relevant trademark and may not be copied, downloaded, reproduced, modified, or distributed in any way without prior permission. 

Refunds and Returns Policy

By using our services and making purchases in-store on our website, you agree to abide by and accept our Refunds & Returns policy as detailed on the website here.

Product Warranty Disclaimer

Any warranties or guarantees related to products purchased through our website are provided by the respective manufacturers. For warranty enquiries or claims, please contact the product manufacturer directly. We do not offer direct product warranties and are not responsible for warranty fulfillment.

Website Availability

GCHT does not warrant that our website will be accessible at any time. Users acknowledge that our website may be inaccessible for a number of reasons, including due to matters beyond GCHT’s control, and shall not hold GCHT responsible in respect of any claims arising from accessibility issues. GCHT does not warrant that our users’ access to our website will meet any particular performance expectations.

Information on Website

Information on our website is for general purposes only. While we strive for accuracy, Giant Chemist Harbour Town (GCHT) does not warrant the information's completeness, accuracy, or compliance with regulations outside Australia. GCHT is not liable for any claims arising from using the information on our website.

Linking and Framing

Links to external sites from this website are provided for your convenience and information only. GCHT does not endorse or make any warranty with respect to such external sites.

Product Disclaimer

The information contained on our website or on the product packaging listed within our website is not intended nor suggested to be a substitute for professional medical advice. Always seek the advice of your pharmacist, general practitioner, other medical practitioner, or qualified health and beauty provider.

Product Availability and Catalogues

From time to time some items on our website may be out of stock. During such times, please contact us visa our website or call (07) 5529 3444 and we can advise when the item will be back in stock. On occasion, not all items displayed in our catalogues will be available to purchase on the Giant Chemist Harbour Town website.

Website Typographical Errors

In the event that a product is listed at an incorrect price due to typographical errors or inaccurate pricing from our suppliers, Giant Chemist Harbour Town (GCHT) reserves the right to decline the supply of any orders received for products with incorrect pricing. GCHT retains the right to refuse or cancel such orders, regardless of whether the order has been confirmed and your account or credit card has been charged. If your account or credit card has already been charged for the purchase and your order is subsequently canceled, GCHT will issue a credit to your account or credit card account for the amount of the incorrect price.

Product Images

Images displayed on the Giant Chemist Harbour Town (GCHT) website are for illustrative purposes only. Actual product packaging may vary. GCHT reserves the right to refuse refunds or exchanges in cases where the product remains the same but features different packaging. Customers are encouraged to refer to product descriptions and details for accurate information about the items they intend to purchase.

Limited Purchase Quantities

For delivery, a minimum order of $10 is required. Orders under $10 are eligible for in-store pickup. If you prefer delivery, kindly ensure that your order total exceeds $10 before postage costs are applied.

The Giant Chemist Harbour Town website maintains the authority to review and limit the purchase quantities of products at its sole discretion. GCHT reserves the right to restrict sales to non-commercial quantities as determined solely by GCHT. In instances where deemed necessary, GCHT will adjust product quantities to align with what is considered a non-commercial quantity. Requests for commercial-size quantities should be submitted via email through the contact details provided on our website.

Order Acceptance Policy

Receipt of an electronic or other order confirmation does not confirm our acceptance of your order or constitute an offer to sell. Giant Chemist Harbour Town reserves the right to accept or decline your order at any time after its receipt, for any reason. Additionally, we may supply less than the ordered quantity of any item without prior notice. Verification or additional information may be required before accepting an order. 

Giant Chemist Harbour Town Loyalty Card

Personal information collected through the Giant Chemist Harbour Town loyalty club is stored in accordance with our Privacy Policy. Loyalty Card points are not applicable to online sales and are exclusively valid for in-store purchases.

User Obligations

1. Age Restriction: Products on our website are exclusively available for sale to individuals aged 18 years or older. When placing an order, you warrant that you are at least 18 years old and possess the necessary authority to enter into a binding legal contract for the purchase, including authorization for debit transactions on provided credit cards, bank accounts, or finance facilities.
2. Account Responsibilities: In using our website, you agree to:
   1. Provide accurate and complete information during registration.
   2. Maintain and promptly update your registration details.

If you provide untrue or incomplete information, or if we suspect inaccuracies, we may suspend or terminate your registration, denying current and future website use. Access your provided personal information through our website to update details. You are responsible for password confidentiality and account activities, and must promptly report any unauthorised use or security breaches. Giant Chemist Harbour Town treats registration information as private, stored securely for order processing, statistical analysis, website enhancement, and personalized product or offer notifications.

3. Delivery Authorization: Giant Chemist Harbour Town (we) presumes that anyone at the delivery address receiving the goods is authorized to do so. If your order includes products with a minimum age requirement for purchase under the law, you must be over the specified age (at least 18 years) and ensure a person of the appropriate age is available to accept the delivery. We may refuse delivery if the recipient cannot provide proof of age. Lack of an appropriate recipient may result in additional delivery fees.
4. Ownership and Responsibility: Upon delivery, you assume ownership of the goods, and any loss or damage thereafter is your responsibility. We reserve the right to limit sales to retail quantities when dealing with resellers and distributors.
5. Prohibited Actions: You must not:
   1. Use our website to breach any laws or infringe third-party rights, or transmit anything that interferes with other users.
   2. Knowingly transmit viruses, disabling, or malicious code to our website.
   3. Make fraudulent enquiries or requests via our website.
   4. Post or transmit any obscene, indecent, inflammatory, or pornographic material.
   5. Interfere with or restrict the operation of our website.
   6. Violate the security of any computer or network, or engage in illegal conduct via or through the use of our website.
   7. Otherwise use our website except in accordance with these terms and conditions.

Site Usage Disclaimer

Under no circumstances shall Giant Chemist Harbour Town or any involved party be liable for any direct, indirect, incidental, special, or consequential damages, including loss of profits, goodwill, use, data, or other intangible losses. This includes damages resulting from:

1. The use of or inability to use our website.
2. The cost of substitute goods or services procured due to data, information, or services obtained from our website.
3. Unauthorized access to or alteration of your registration information, transmissions, or data.
4. Statements or conduct of any third party on our website.
5. Negligent or wilful acts of Giant Chemist Harbour Town, its directors, officers, employees, and representatives.
6. Any other matter related to our website.

You agree to indemnify and hold Giant Chemist Harbour Town, along with our directors, officers, employees, and representatives, harmless from any claim or demand, including reasonable legal fees. This pertains to claims arising from the content you submit, post, or transmit on the site, your website usage, your connection to our website, your violation of the Terms of Use, or infringement of another's rights.

Product Liability Disclaimer

Giant Chemist Harbour Town (GCHT) explicitly disclaims all warranties, whether express or implied, with the exception of consumer guarantees mandated by the Australian Consumer Law. The sole responsibility for any product purchased through our website is restricted to the product's ordered price. GCHT, along with its directors, officers, employees, and representatives, bears no liability for special, indirect, consequential, or punitive damages arising from the sale of products.

General Liability Exclusion

To the maximum extent allowed by law, we disclaim all warranties and conditions not expressly stated herein. No written or oral information or advice provided by us, our resellers, agents, representatives, or employees establishes a warranty. Our overall liability for any claim related to our services is capped at the charges paid within one month of the original purchase. We assume no responsibility for indirect, consequential, or economic losses. If this agreement involves the supply of goods or services to a consumer, we adhere to applicable Acts, limiting liability to the replacement or repair of goods or services or payment of associated costs.

No Liability Clause

GCHT holds no liability, as far as permitted by law and subject to the Competition and Consumer Act 2010 (Commonwealth), for any loss or damage caused to any person or property due to accessing or using this website or the information contained herein. In instances of our liability, it is restricted to the cost of re-supplying the product or information. 

Governing Law

This agreement, its terms and conditions, and the use of the Website are governed by the laws of Australia. Any claim related to the Website shall be governed by the internal laws of the State of Queensland, and users agree to submit to the jurisdiction of courts in Gold Coast, Queensland, Australia.

This disclaimer and terms of use constitute the entire agreement between GCHT and users concerning the use of the website. If any provision of these terms is deemed invalid, the validity and enforceability of the remaining provisions shall not be affected.