FAQs

Explore answers to frequently asked questions about our pharmacy services, online shopping, and other health-related enquiries to ensure a seamless and informed experience.

General

Where is Giant Chemist Harbour Town located?

We are located inside of Harbour Town Premium Outlets located in Biggera Waters, Gold Coast, Queensland.

What products do you offer at Giant Chemist Harbour Town?

We offer a wide range of health, wellness, and beauty products, including medications, vitamins, natural health remedies, and personal care items.

How can I make a purchase?

You can purchase any of our products by placing an order through our website or by visiting us in-store at Harbour Town Premium Outlets, Gold Coast. Due to security reasons, we are unable to accept orders or payment over the phone.

What payment methods do you accept?

We accept various payment methods in-store and online, including Mastercard Visa, Amex, Paypal (online only), Afterpay and Zip.

What is your return policy?

Refer to our Refunds & Returns Policy for information on returns, exchanges, and refunds. Contact our customer service if you have specific concerns.

Are your products authentic?

Yes, all our products are sourced directly from reputable Australian and international manufacturers and distributors, ensuring their authenticity.

How can I contact Giant Chemist Harbour Town for further assistance?

For any enquiries or concerns, you can reach our customer service through the contact details provided on our website or visit our physical store.

Pharmacy

Do you offer prescription services online?

Unfortunately, we do not provide online prescription services for hardcopy prescriptions but do accept electronic prescriptions via email. 

Alternatively, patients can order their prescription and ePrescription medications (QR Code) through the Medadvisor App and pick them up in-store (delivery not available). Visit https://www.mymedadvisor.com/ to sign up and register now!

Can I request a repeat prescription online?

We accept electronic repeat prescriptions via email, however online prescription requests are not available.  Please visit our pharmacy, or if you have questions regarding electronic prescriptions (ePrescriptions), please email our pharmacists at pharmacist@giantchemistharbourtown.com.au OR call the store on (07) 5529 3444 and our friendly team will be able to assist.

How can I transfer my prescription to your pharmacy? 

Visit our store, and our pharmacists will assist you with transferring your prescription. Alternatively, contact us, and we'll guide you through the process. 

Do you have my prescription in stock?

If you have questions regarding prescription availability, please email our pharmacists at pharmacist@giantchemistharbourtown.com.au OR call the store on (07) 5529 3444 and our friendly team will be able to assist.

Can I collect medications for someone else?

Yes, you can collect medications for someone else. During the checkout process in store, provide the necessary details, and ensure the recipient is authorised to collect the prescription.

Are your pharmacists available for consultations?

Yes, our pharmacists are available for consultations during regular business hours. Feel free to visit the pharmacy for any health-related enquiries.

What other health services do your pharmacists offer?

Our pharmacy is QCPP Accredited and our approved pharmacists provide a range of services, including vaccinations, general Health and Medication checks, blood pressure monitoring, Medication packing services (Dosage Administration Aids), NDSS and advice on over-the-counter products.

Do I need to book an appointment for a flu shot or vaccine?

We accept walk-ins but availability is limited so it’s best to call ahead before you arrive in-store or book online on our website. If you have questions regarding vaccination services, please email our pharmacists at pharmacist@giantchemistharbourtown.com.au OR call the store on (07) 5529 3444 and our friendly team will be able to assist.

Do you offer medication packing services?

Yes, we provide medication packing services to help organise and manage your medications. Speak to our pharmacists for more information.

How can I dispose of unwanted medications?

We provide a safe disposal service for unwanted medications. Bring them to our pharmacy, and our team will ensure proper disposal.

Can I purchase medical equipment or daily living aids from your pharmacy?

Yes, we have a Home Health Care Department offering a range of post-surgical equipment and daily living aids for purchase or hire (in-store only).

Naturopath Dispensary

Do you have naturopaths in-store?

Yes, our team of qualified naturopaths are available to assist you in-store 7 days a week! If you’re wanting to place an order online and want to know if a vitamin or natural health product is right for you before ordering, email our naturopaths at naturopath@giantchemistharbourtown.com.au OR call the store on (07) 5529 3444 or and our naturopaths will gladly assist.

Can I order practitioner-only supplements online?

At this time, practitioner-only supplements and herbs are only available in-store. If you have questions regarding product availability before visiting, please email our naturopaths at naturopath@giantchemistharbourtown.com.au OR call the store on (07) 5529 3444 and our friendly staff will be able to assist.

Do you offer naturopathic or nutrition consultations in-store?

Unfortunately, we do not offer naturopathic or nutrition consultations. However, our naturopaths are always happy to offer their professional advice and assist you with questions you may have in relation to products, any symptoms you are experiencing or your general health goals.

To speak to our naturopaths, you can visit us in-store (no appointment needed) or email our naturopaths at naturopath@giantchemistharbourtown.com.au OR call the store on (07) 5529 3444 during business hours.

Can I learn more information about in-store food intolerance testing?

Yes! - Food Detective™ is a blood test for food antibodies (IgG) that can be conveniently used in the clinic of a health professional.  You don’t have to send off a sample and wait weeks to receive results from a testing laboratory.

The Food Detective™ reaction tray indicates if the individual has IgG antibodies to specific foods. A small blood sample is taken from a finger-prick and is then diluted and added to the reaction tray. Food Detective™ gives you your results in just 40 minutes.

Can you order in a specific product or vitamin?

If the product is TGA registered, we will do our best to order in the specific product you require from one of our large range of wholesalers.

Please email our naturopaths at naturopath@giantchemistharbourtown.com.au OR call the store on (07) 5529 3444 during business hours for assistance.

I have a supplement script from my naturopath, can I get it filled at Giant Chemist?

Our naturopath dispensary is one of the best stocked dispensaries on the Gold Coast and  welcomes scripts from all registered naturopaths, nutritionists and other allied health professionals. For us to process your order, please ensure the script contains the following information from your healthcare professional: 

• Practitioner name and clinic
• Date of script
• Product name and strength
• Dose
• Number of repeats

If you have questions regarding product availability before visiting, please email our naturopaths at naturopath@giantchemistharbourtown.com.au OR call the store on (07) 5529 3444 and our friendly staff will be able to assist.

Website

Do I need to set up an online account to make a purchase on your website?

You are welcome to check out as a guest or create an account via our website.

Signing up for an account offers benefits such as tracking your order status and sales history. Please remember that keeping your username and password secure is the responsibility of the customer.

Is my personal information safe?

We take the privacy and security of your information seriously. Please refer to our Privacy Policy for detailed information on how we handle your data.

Can I modify or cancel my order after it's been placed?

Unfortunately, once an order is confirmed, it cannot be modified or cancelled. Please review your order carefully before confirming.

I'm encountering difficulty adding a quantity of (insert number) of a product to my cart. How can I resolve this?

There are several reasons for limitations on the quantity of stock you can purchase. The most common reasons include:

• Limited stock availability for the product.
• Health regulations impose a sell limit of 3 per customer for certain products like medicines and over-the-counter items.
• To ensure more customers have access, certain popular products (fragrances, vitamins) have a sell limit of 6 per customer.
• Sell limits may apply to heavier items due to shipping constraints.

If you face challenges purchasing a larger quantity that doesn't fall under these criteria, please don't hesitate to contact our customer service team.

I am having difficulties with your checkout. Can someone please assist?

If you are having issues with completing your order online, our customer service team are always happy to assist by calling (07) 5529 3444.

Before contacting us, you may try a quick troubleshooting step. Sometimes, asking a friend or family member for assistance can resolve the issue. Additionally, you might want to reset your browser by deleting the cache and cookies in your browser history. For steps on how to do this, see the below links:

• Cache and Cookies (Google Chrome)
• Cache and Cookies (Firefox)
• Cache and Cookies (Safari)

Please note that due to security reasons, we are unable to process orders or take payment over the phone. 

Shipping

What are the processing and delivery times for orders?

Online orders are processed daily between 9 am and 4 pm (excluding weekends and public holidays). Allow 1-3 business days for processing. Express orders are typically processed within 1 business day.

For specific delivery times to your postcode, please refer to the Australia Post website. 

What shipping methods do you offer?

All orders are delivered via Australia Post. Standard Post and Express Post are available for domestic customers.

Please note: Flammable items (fragrances, aerosol can products, massage and essential oils, batteries etc) can only be transported by Australia Post via road and therefore may incur delays. Please keep this in mind when making your purchase and selecting the postage method.

What are your shipping charges?

Shipping charges are based on weight and location. Enjoy free shipping for orders over $149 within the first 3kgs. Visit our Shipping Policy for detailed rates.

Do you offer international shipping?

Yes, we offer international shipping to most countries! Charges will be displayed during checkout. International orders are sent via Australia Post Standard Post (with signature upon delivery). Please be aware of customs requirements and additional costs.

Please note: Unfortunately, due to shipping regulations we are unable to offer international shipping for flammable products. This includes (but is not limited to) fragrances, aerosol can products, massage and essential oils, batteries.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via email. You can track your order through the Australia Post website.

Do you offer in-store pick up?

Yes, for customers wanting to collect their order in-store we offer free in-store pick up. Once your order is ready for collection, you will receive an email from our dispatch team. If you would like to collect your order before you receive the confirmation, please call our dispatch team on (07) 5529 3444 and they may be able to process your order sooner. 

I selected ‘In-Store Pick Up’ but am unable to collect my order? Can you post it out to me?

Please note, if you wrongly select ‘In-Store Pick Up’ upon check out we will not send out your order for free. In this instance we may contact you to arrange shipping payment or cancel your order. 

Don’t see an answer to your question? Visit our Contact page to get in touch with our customer service team.